The Health Secretary Wes Streeting was hand delivered an inaccessible health appointment letter this week as part of a campaign by disability charities to make health information and communication more accessible.

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In the latest edition of its Effective communication in health care webinar series, WHO/Europe will be focusing on the Irish experience of implementing a new national communication training programme for health-care staff. The initiative, led by Winifred Ryan (Lead, National Healthcare Communication Programme, Health Service Executive, Ireland) and Eva Doherty (Associate Professor and Director of the Human Factors in Patient Safety training, research and assessment programme at the Royal College of Surgeons in Ireland), was developed in response to patient feedback from Ireland’s first-ever national patient experience survey.

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There’s a common thread linking our experience of pandemicsover the past 700 years. From the black death in the 14th century to COVID in the 21st, public health authorities have put emergency measures such as isolation and quarantine in place to stop infectious diseases spreading.

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Comunicar de forma empática ajuda a reduzir erros, a gerar maior confiança e a melhorar os cuidados. Na cirurgia cardíaca, é preciso ajudar a atenuar horas de ansiedade dos doentes e seus familiares - por José Fragata

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